Job Opportunities

Responsibilities Include:

The Wine Educator is responsible for hosting visitors to the HALL St. Helena Visitor Center for tours and tastings and educating guests on the HALL story and wines in order to sell wine, acquire new wine club members, and create ambassadors to the brand.

Requirements:

This person is passionate about hospitality, sales and wine! They enjoy making presentations, entertaining, and interacting with guests. They are professional, articulate, friendly, patient and wired for service. They enjoy anticipating and responding to even the unexpressed wishes and needs of our guests. This person is a brand champion who is committed to providing the finest personal service and maintaining our facilities in order to create a warm, relaxed, yet refined ambiance.

This person is successful at wine sales, Wine Club acquisitions and building lasting relationships which will distinguish HALL in people’s hearts and minds. They feel responsible for representing HALL in a professional manner and protecting all of the assets of the company. They are supportive team players who will do whatever it takes to get the job completed well and with integrity. They have a contagious enthusiasm for Napa and our wines.


PHYSICAL DEMANDS:
* Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
* Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
* Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
* Ability to stand for long periods of time

COMPENSATION:

We offer a competitive compensation package above market standards- For Wine Educators we offer a base hourly wage $19-20/hr, plus commission on sales and wine club acquisitions. Full time employees enjoy Health insurance (Medical, Dental & Vision), paid vacation, paid volunteer work, 401k, a generous bi-annual wine allocation and employee discount. Family matters. We also offer paid parental leave.

About HALL Family Wines:
HALL, WALT and BACA produce critically acclaimed Cabernet Sauvignons, Pinot Noirs and Zinfandels that stand among the best in the world. We are deeply committed to the production of exceptional wines that are reflections of the land from which the grapes are grown. We are proud leaders in sustainability, having built the first LEED Gold winery in California, in addition to our 11 certified sustainable (CCWA) Estate vineyards.
At HALL Family Wines, we strive to do the right thing, to follow responsible business practices and to give back to our communities. We believe in the philosophy of leaving the world better than we found it, a philosophy we have been putting into action for 50 years, both in business and through our family Foundation, established in 1977.
Hall Wines is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, religion, veteran or disability status.
If values and community responsibility are important factors for you in choosing a place to work, if you enjoy working in an environment that prizes creativity, and if you hold yourself to a high standard of excellence in your job performance, this position may be a good fit for you.

This position earns commissions and gratuities and is eligible for an annual bonus.

Guest Relations upholds the HALL philosophy of quality, responsibility and exceptional customer service by working as part of a successful Visitor Center team. This role ensures a world class experience for winery guests by providing courteous service, accurate information and making appropriate recommendations to create a memorable experience for our guests.

Responsibilities

Work closely with MOD to book public tours and maximize profitability while maintaining the highest standards of hospitality and customer service. Booking and charging tours appropriately as to ensure a smooth flow throughout the day.
Inform visiting guests about variety of experiences available at the Visitor Center, and assisting them in making a choice that best suits their needs and desires.
Ensure that reservations are accurately recorded at the reception desk, in person, by telephone, and through the Cellar Pass and Salesforce systems for all HALL public tour programs.
Assist with inputting shipping orders, retrieving and properly recording wine pickups, ensuring attention to detail and accuracy.
Promote and sell the wine club, assist Wine Educators with wine sales and cash handling, focus on data capture.
Ability to work in multiple systems, and assist with customer service issues that may arise
Work with manager on ensuring merchandise in all areas is properly stocked and displayed
Maintain, update and expand knowledge of viticulture, enology and HALL by participating in related educational opportunities sponsored by the winery and outside sources.
Solve our customers’ problems and delight them with your prompt and professional communication.
Respond to customers in a friendly and efficient manner over the phone, email and live chat.
Make reservations for customers in our five tasting rooms, and upgrade VIPs to our elevated experiences.
Guest Experiences

Deliver an engaging experience that exceeds expectations and delights guests.
Maintain a contagious enthusiasm and pride. Always speak positively about HALL.
Welcome guests, explain our offerings, pour wines, and answer questions.
Innovation and Initiative

Make recommendations for improvement and support the decision of leadership.
Immediately own and resolve problems.
Take initiative to complete tasks and projects.
Handle additional responsibilities as required by management.
Qualifications
Minimum Requirements

Must be at least 21 years old in order to serve alcohol.
Previous experience in hospitality service preferably in a winery setting or restaurant.
Must agree to participate in random drug testing as required. HALL maintains a drug-free work environment.
Must be willing to go through background check.
Physical requirements:

Requires continuous standing and carrying 50 lbs.; occasional climbing, stooping, twisting and fine manipulation; intermittent bending.

Hours & days required:
Must be available to work a flexible schedule that includes nights and weekends.

Attendance requirements:
Excellent attendance is required with flexibility to work the hours as determined by business needs.

This position is eligible for commissions and gratuities and bonus.

Compensation Range: $19-25/hr
Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

The HALL Back Staff position is responsible for tour set up, break down, and assistance during tours. Tasks include setting tour tasting room, preparing food accompaniment, washing and polishing glassware, stocking wines, retrieving wine for pick-ups, and assisting as needed in the tasting room. Lifting is required for equipment and boxes of wines. This person must be a friendly team player, attentive to details and responsible.

Responsibilities Include:
Follow the directions of the HALL Management team to set-up, service and tear down tours and events.
Prepare food items, menus, glassware and all set up for public tours throughout the day
Cleaning prior to, during and following tours and events (includes kitchens, restrooms, outdoor seating areas, walkways, kitchens and offices.)
Wash and polish glassware, dishes and silverware.
Ensuring sufficient supplies (glasses, china, silver, linens, wines, etc.) are in place.
Ensure equipment is in good working order. Identify any equipment that needs to be cleaned, repaired or replaced.
Ensure the safety of all employees and guests.
Handle additional responsibilities as required by management
Qualifications
Requirements:

Must be at least 21 years old in order to serve alcohol.
Previous experience in hospitality service preferably in a winery setting or restaurant.

Must be willing to go through background check.


Physical requirements:
Requires continuous standing and carrying 50 lbs.; occasional climbing, stooping, twisting and fine manipulation; intermittent bending.


Hours & days required:
Excellent attendance is required with flexibility to work the hours as determined by business needs, including nights and weekends.




Compensation & Benefits:
Range: $19-21/hr Hourly rate dependent on experience with potential for bonus

Among others, benefits include Health Insurance (Medical, Dental and Vision), paid vacation, paid volunteer work, 401K, and discounts on wines. (*Full time status required for some benefits)
About HALL Family Wines:

HALL, WALT and BACA produce critically acclaimed Cabernet Sauvignons, Pinot Noirs and Zinfandels that stand among the best in the world. We are deeply committed to the production of exceptional wines that are reflections of the land from which the grapes are grown. We are proud leaders in sustainability, having built the first LEED Gold winery in California, in addition to our 11 certified sustainable (CCWA) Estate vineyards.
At HALL Family Wines, we strive to do the right thing, to follow responsible business practices and to give back to our communities. We believe in the philosophy of leaving the world better than we found it, a philosophy we have been putting into action for 50 years, both in business and through our family Foundation, established in 1977.
Hall Wines is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, religion, veteran or disability status.
If values and community responsibility are important factors for you in choosing a place to work, if you enjoy working in an environment that prizes creativity, and if you hold yourself to a high standard of excellence in your job performance, this position may be a good fit for you.

We are seeking a motivated and enthusiastic individual to join our team and fill this dynamic role. This position is based at our Yountville property, with opportunities for cross-training in hospitality roles both on-site and off-site in the town of Yountville.

Key Responsibilities:
● Host winery guests and provide exceptional hospitality.
● Educate guests on the history and current ventures of Hoopes Vineyard.
● Educate guests on the wine list and farming practices.
● Upsell wine and merchandise.
● Facilitate wine club conversions.
● Maintain relationships with returning guests and wine club members.
● Set up and shut down the property for daily operations.

Qualifications:
● Ability to work in a fast-paced, dynamic environment.
● Strong communication skills and a friendly demeanor.
● An interest in wine and an eagerness to learn.
● Prior restaurant or winery experience required.
● Other sales or hospitality experience is a plus, but not required.
● Applicants should enjoy the outdoors, animals, children and a farm environment.
● Must be at least 21 years old.
Skills and Attributes:
● Exceptional customer service skills.
● Ability to successfully facilitate sales and wine club conversions.
● Ability to engage and educate guests of varying levels of wine knowledge.
● Flexibility to work in different roles and local locations as needed.
● Entrepreneurial spirit and a willingness to do any task at hand.
● Excited to work for a small, family team.

Physical Demands:
● The role requires the ability to work outdoors in various weather conditions.
● Must be able to stand and walk for extended periods.
● Frequent bending, lifting, and carrying of items up to 50 pounds.
● Requires agility and physical movement throughout the shift, including navigating
uneven terrain.
● Must be able to handle the physical demands of setting up and breaking down outdoor
areas.

Compensation and Benefits:
● Base pay of $20 per hour
● Plus tips
● Employee wine discounts
● Health insurance*
● Vision insurance*
● Dental insurance*
● Holiday Pay*
● Paid Time Off*
*full-time employment

Work Environment: The Oasis by Hoopes Vineyard is an outdoor oasis and refuge for animals and humans alike. We foster a supportive and inclusive work environment. Our team is dedicated to excellence in winemaking and hospitality while promoting sustainable practices and compassionate agriculture.

We are a small team looking for a good cultural fit for our brand - small production, unpretentious but professional, AND we make great wine. We are looking for a dedicated person who wants to join our winery team. Our goal is to make our winery the best it can be, sell wine, and create a positive work environment in which to have fun. We all wear many hats, and everyone helps everyone here! Whether it’s packing wine, moving inventory, or calling our customers, we are all part of the team.

What we are looking for: We seek a motivated hospitality-minded person to host our guests and tell our story. We seek a go-getter who can connect with guests while hosting tasting experiences and has impeccable customer service and phone demeanor. The ability to solve problems independently, be attentive to detail, have good communication and strong computer skills, and desire to learn new skills is HUGE. A friendly, positive attitude and honesty are a must.

Positions available: Part-time and/or Seasonal

What we offer: Competitive hourly, commission on wine sales & memberships, gratuity, wine perks

Non-negotiable:
Must be able to lift 50 lbs.
Working weekends required.
This is an in-person position.

Main responsibilities:
1) Provide a great guest experience that leads to sales and growth in membership
2) ELEVATE our guest experience before, during, and after visit
3) Represent our winery professionally
4) Have fun

Requirements:
• Professional appearance and demeanor
• Proven track record of wine sales
• Existing relationships with local driving services and concierge
• Customer service and hospitality experience
• Outgoing and approachable
• Strong communicator
• Team player but can work independently
• Strong problem-solving skills
• Goal-oriented with a positive attitude
• Knowledge of Napa Valley wineries and restaurants
• Always looking at ways to improve things
• Must work weekends & occasionally attend after hour events

$‌21.OO ‍−‌ $24.OO plus tips + commission

The home for Great Outdoor Clothing, Sportago, celebrating 40 years in downtown St. Helena is seeking a store manager to run our day-to-day store operations. We offer competitive salary, health insurance, vacation, retirement, great discounts, a set schedule and hours and a positive, fun working environment that you will be able to help nurture and shape.
A little bit about the job:
We are seeking a store manager who can lead daily operations in the store. You will manage and reinforce a sales culture that perpetuates the love of the outdoors and the activities that we all enjoy doing. You will instill those values in the rest of our sales team and help with larger retail planning and events with our principal owners. Your goal is not only to help run a successful business, but to also run a shop that is awesome for our community, our customers and our staff.

Day to Day:
1) Create a positive employee experience focused on engagement, retention and instructional training. You are the people person!
2) Actively work the sales floor, interacting with customers and staff. You are the product expert and customers and staff come to you with their questions and needs.
3) Help in the ordering, receiving and managing of the store merchandise and vendors.
4) Create retail and merchandising plans that include seasonal offerings and support local activities and events.
5) Engage with customers and help create a community around the store and its product including identifying new business opportunities within our area.
6) Manage daily tasks, including simple bookkeeping, reporting, sales goals and operations.
Qualifications:
1) 3-5 years retail store management experience preferred.
2) Great at communicating and building relationships, both inside and outside the store.
3) An innovative thinker that can resolve problems in a beneficial and constructive way.
4) Ability to thrive in times of change and shifting priorities and have a strong ability to stay flexible to the unforeseen.
5) A passion for the outdoors and a mind for the protection of our natural environment and access to it for all.
The wonderful thing about working in the outdoor industry is that customers are shopping to go do something fun! Be it a trip, a hike, a run, we get to help them realize their goal and join in on their excitement. If you feel like you have a passion for the outdoors and for helping to create a retail environment that supports these values, we would love to talk!

We are looking for energetic, positive individuals who enjoy working in a fast-paced environment and can provide consistent, friendly and responsive service to all of our guests.
Successful candidates will be professional, detail-oriented, organized, and possess exceptional customer service skills and the ability to multi-task efficiently.

You will be responsible for executing high-end special events, through effective collaboration with the Oak Avenue sales team and event client. You will oversee set up, execution and post event processes.

Must have the ability to train servers/bussers on site when needed, communicate clearly and effectively with the kitchen staff and maintain a positive and calm attitude at all times.

Seeking friendly professionals with great social and sales skills, able to sell beautiful high quality clothing from Italy, Spain, Germany and the U.K.

Previous sales experience of luxury goods required.
Must be very organized and self motivated.
Merchandizing skills and POS experience preferred.

Chef Christopher Kostow of The Restaurant at Meadowood has created The Charter Oak as a gathering place for members of our community.

Sommeliers at The Charter Oak will be responsible for serving guests and orchestrating the flow of dining room service. Successful members of the wine team will be polished, poised, comfortable having wine conversations of varying depths, all while balancing their floor and non-floor responsibilities. This position reports to the Head Sommerlier and the General Manager. Sommeliers at the Charter Oak must be capable of assisting Captains in curating each guest experience and managing a station of tables on the dining room floor. If the Head Sommelier is not working, the Sommeliers must be manage the day to day needs of the wine program (POS management, stocking, replenishing, updating staff, etc). Sommeliers are expected to assist with inventory at the close of each financial period as well as other upkeep and administrative tasks throughout the month. Our sommeliers are expected to be constantly growing, learning, and expanding their knowledge base. Finally, it is crucial that this position act as an ambassador to the Napa Valley community by building relationships with vendors, winemakers, industry professionals, and locals.

Sommelier Responsibilities: 90% Service / 10% Administrative

General Qualifications:

Minimum of 3 years experience in Front of House, full-service dining room operations
Previous experience working as a floor sommelier, or retail wine sales, are encouraged but not required assuming you can provide adequate working knowledge of our wine list and basic food and wine pairing
Court of Master Sommeliers, WSET, or similar certification programs are encouraged, but not required
Must be able to demonstrate an extensive depth of knowledge on wine, specifically Napa, California, Burgundy, and other “classic” regions
Must be comfortable with basic financial calculations and controls including pricing wines correctly, conducting inventory, etc
Comfort and confidence speaking directly with individuals and leading group discussions
Approach service with an eye to detail and an always be improving mentality
Financials:

Have a sound understanding of how we price wines and how to effectively manage cost in a high volume restaurant
Assist in holding our team accountable for their average check and item sales goals
Assist in controlling inventory through pour size and responsible service guidelines
Administrative:

Assist with implementing wine training for new and existing staff members
Provide constructive input on the pairings, BTG, and bottle programs to best match menu offerings and price points
Ensure the POS (TOAST) is up to date and accurate for staff

To join our team, apply to this post or email careers@thecharteroak.com with your resume and a brief explanation of why you might be an excellent fit. A member of our team will be in touch promptly.

For more information about The Charter Oak, visit us at: www.thecharteroak.com or @the_charteroak on Instagram and Twitter

Seeking a reliable, personable and presentable host to assist our boutique bed and breakfast team with check-ins and questions.

We’re looking for qualified personal trainers and group fitness instructors.